Policies & COVID-19 Safety Plan

General Policies

Acceptable equipment: 

  • Nonrestrictive harness (preferably a front clip), 6-10 foot leash, flat buckle collar, basket muzzle.

 

Unacceptable equipment

  • Martingale collar, choke chain, prong collar, slip leash, bark collar, e-collar (tone, vibrate and shock), restricting harnesses, cloth muzzles, halti/head halters or anything the dog finds aversive.

  • If you are currently using this equipment you must refrain from use while working with our team.

 

Use of Food

  • We use varying values of food treats as well as toys and praise for training. All training begins with the use of food.

  • To ensure your dog is adequately motivated to work, please only feed a half portion of the meal before we meet. The remainder can be used as reinforcement during our session if they are motivated to work for it.  

  • The use of a treat pouch is strongly recommended for easy access to pea sized food rewards. This will help with your timing of the delivery of food rewards which is crucial to the dog’s ability to understand and learn.  

 

Children in Sessions

  • It is recommended to have a primary handler for all sessions.  Children are encouraged to attend and participate in session(s) if old enough to follow the direction of the trainer. They will need to remain seated unless working with their dog(s). 

  • Children, under the age of 6 years, should be supervised by an alternate caregiver so that the primary handler can remain focused.  Children under the age of 12 may not handle the leash during sessions, unless in a secure and confined area and approved by the trainer.  Children under the age of 16 must be accompanied by an adult. 

 

Health & Temperament

  • If your dog is sick, has a communicable disease or illness or is in heat (check your local jurisdiction for bylaws), they are not permitted to participate in sessions or walks. With your consent, we may inform your veterinarian of any health or severe behaviour concerns and work together to come up with a plan. We may also need written confirmation from your veterinarian that your dog can return to training or walks.  

  • You must disclose if your dog has food allergies or is not spayed or neutered so that measures may be taken in an effort to reduce any associated risks.  

  • All dogs must be up to date on necessary vaccines or has had a recent titre test. You assume all risks if you choose to not vaccinate.

 

Bite History

  • If your dog has a bite history, you must disclose this on the registration form. The dog may be required to wear a muzzle for all training. If your dog is not yet muzzle trained, it will be added into your training as part of the packages.

  • If we feel there is a risk to the consultant or the public, we reserve the right to suspend the services until reasonable arrangements have been made to ensure everyone’s safety. This may include a consultation with a veterinary behaviourist.

 

Guarantee

  • Magnolia Dog Training, Bianca Brown and its employees do not guarantee training results. Due to the nature of behaviour, both humans and dog and all outside factors involved, time frames and progress will vary. Owner compliance and consistency is necessary for training plans to be successful.  We may provide weekly lessons and occasional handouts on subject matter to support you, however you are responsible to take notes and practice as instructed.  

  • Should we feel that your dog is displaying behaviours that require medication, we will work together with our veterinarian, Dr. Milner at Riverwood Veterinary Clinic.

 

Photos, Videos and Social Media

  • Quite frequently photos or videos are taken of your dog in training which may be posted to social media, like Facebook and Instagram.  Please let us know if you prefer that we do not share your dog’s photos.  If we have posted a photo in error, we will promptly remove it upon learning of the same.  

 

Cancellation/Refund Policy

  • Your paid session has been reserved for you.  If you need to cancel, we require a minimum of 48 hours notice or the session will be forfeited. With appropriate notice, the missed session can be rescheduled up to 2 times after which you will have forfeited.

  • All Sessions are Non-Refundable

  • There are no refunds for sessions booked. You may be able to transfer sessions to a friend or family member if you no longer require the service. Please contact us directly to see if this is a possibility.

 

Private Training Policies

  • Upon registration, payment must be made in full unless otherwise arranged with Magnolia Dog Training. 

  • The registration form must be filled out in full including a full history of your dog as well as your contact information. You must disclose if your dog has a bite history.

  • If you do not arrive at your session, whether in person or virtual, within 15 minutes of the scheduled time, we will leave and the session will be forfeited. Please text us if you are delayed.

  • Pre-paid packages are to be used within 6 months of initial booking. All sessions not used within 365 days will be forfeited. We recommend pre-booking all your package sessions in advance to ensure your spot. 

  • All puppy packages expire 6 months from your initial booking. We recommend completing them before your dog is 5.5 months old.

 

Dog Walking/Day Training

  • Dogs will be on leash with trainer or handler at all times and will never be left unattended.  We do not allow our clients dog(s) to meet other dogs or people while out on walks.  This is for everyone’s safety.  

  • On occasion, unlawfully off leash dogs may suddenly appear in our proximity, we will do our best to avoid contact.

  • Dog walk time begins upon our arrival to your home.  The time required for dressing the dog, (gear on and off), and drying or cleaning up the dog is factored into the walk time.  

  • If the dog has soiled the house, we will clean this up, this is also factored into the walk time.  Please ensure you provide cleaning supplies and inform us of their whereabouts.   

  • We provide all treats unless your dog has extreme allergies.

 

Keys

  • Client’s keys or fobs will be kept on our person during walks and locked in our office when not in use. Alarm codes must be provided to us and updated as needed and will be kept confidential. We are not responsible for any false alarms due to the use of an old code.

Other Company Policies

  • The use of force, physical or verbal punishment or the use of equipment such as prong, shock, vibration and tone collars, including anti bark collars, spray bottles or anything that can be seen as aversive to the dog are strictly PROHIBITED while working with us. Magnolia Dog training Services reserves the right to discontinue service to anyone using these tools and training methods without our knowledge and that you risk losing any pre-paid sessions without refunds given if found not following our ethical standards.

  • You must be at least 18 years of age and competent to sign this agreement. You acknowledge that you have carefully read this agreement, understand its contents, and agree to be bound by its terms. You understand that this agreement includes an assumption of the risk of Bianca Brown, Magnolia Dog Training Service’s negligence and a release of Bianca Brown, Magnolia Dog Training Services liability.

 

Privacy Policy

Magnolia Dog Training understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. This Customer Privacy Policy explains how Magnolia Dog Training (including our employees) will use any personal information that we collect from you as part of the processing of bookings with Magnolia Dog Training.

Please ensure you have read this Customer Privacy Policy carefully, in particular the section detailing your rights as a data subject in relation to the personal information that we collect about you.

1. Who we are

Magnolia Dog Training (‘we or ‘us) are a data controller for the purposes of the General Data Protection Regulation, (i.e. we are responsible for, and control the processing of, your personal information).

 

2. What information we collect about you

Personal information we collect from you and how we collect it:

Name

Addresses

Phone numbers

Email addresses


We collect this personal information when you:
When you enquire, book or pay for something through our website

 

3. How we will use the information about you

We use your personal information in a number of different ways:
For administration and management purposes

For the purpose of facilitating bookings, classes and one on one appointments.

To deal with customer complaints or queries

4. How long we will store your information

 

We’ll hold on to your information unless you specifically request that we remove it. This allows us to address any issues.


5. Your rights over your information

 

Data subjects have many rights over their personal information and how it is used. The following rights are available to data subjects (depending on how we collect their personal data):


Right to be informed about what we do with personal data

Right to access personal data

Right to correct personal data

Right to object to, or restrict, the use of personal data (in some circumstances)

Right to delete personal data

Right to stop direct marketing messages

Right to portability of personal data


To the extent you, as a data subject, wish to exercise any of these rights, please write to us at info@magnoliadog.ca

Consent

 

Magnolia Dog Training is using your personal information based on your express consent to this, you have the right to withdraw your consent at any time.

 

To withdraw your consent please write to info@magnoliadog.ca

 

Complain to the Regulator

 

You have the right to lodge a complaint with your relevant regulatory authority.

 


6. Marketing

 

If you have given us your contact details, we may use these (in accordance with any preferences you have expressed) to send you marketing messages by email to detail offers or events which we think may be of interest. As part of our relationship Magnolia Dog Training considers that it has a legitimate interest to send you these messages unless you have asked for us not to do this.

You can stop receiving marketing messages from us at any time. You can do this by writing to us at info@magnoliadog.ca.

7. Changes to our Customer Privacy Policy

 

We may change this Privacy Policy from time to time, to reflect how we are processing your personal information. If we make significant changes, we will make that clear on the Magnolia Dog Training website.

 

8. How to contact us

 

Please feel free to contact us if you have any questions about our Customer Privacy policy or the personal data we hold about you.

You can contact us by email: info@magnoliadog.ca

By phone: 1 778 288 1046

 

Our COVID-19 Safety Plan


Those who are in the high risk category or if you live with or take care of someone of high
risk should consider virtual online training. It can be very effective and helpful – especially
if you feel like your dog needs help now.

 

Basic Health Guidelines


Please cancel your private session or class spot if:

  • You’ve had symptoms of Covid-19 or any sickness in the last 10 days. Symptoms include fever, chills, new or worsening cough, shortness of breath, sore throat, and new muscle aches or headache.

  • You’ve been directed by Public Health to self-isolate.

  • You have recently traveled outside the province of BC or you have had contact with a confirmed case of Covid-19.

  • If you or anyone in your home is ill, your private training session can be moved to online or we can postpone until there has been a negative Covid-19 test and symptoms have resolved

  • If I am not feeling well or have been in contact with anyone who is sick, I will contact you to reschedule or to do a virtual online session

 

Private Sessions


Here’s what I’ll be doing:

  • The number of in-person appointments will be limited during the day in order to minimize

  • points of contact.

  • In-person appointments will be spaced out to allow extra time for cleaning and sanitizing

  • before going to my next appointment

  • I’ll be sanitizing my equipment, myself and my car between all appointments.

  • If your dog is passed to and from our trainer for demo purposes, the trainer will also provide their own Biothane leash and sanitize between.

  • If you have traveled out of province/country or if you are feeling or have felt sick in the 14 days or have come in contact with someone testing positive prior to your session, please reschedule with us

  • Our 48-hour cancellation policy will be waived if it is due to illness or suspected illness

 

Here’s how you can help:

  • Be prepared to train in your yard or other outdoor space. If necessary, you can be inside and I’ll sit outside…as long as we can hear each other, it’ll work!

  • Face coverings are mandatory for all in person sessions and must be worn over the mouth and nose at all times

  • Use social distancing, a minimum of 6 feet when inside or outside.

  • Please try to limit the number of family members at any one session. If at your home, two can directly participate and others can watch from a larger distance. Two is my limit for behaviour modification or on the road skills – any more than that and social distancing and limiting contact becomes very challenging.

  • Wash your hands frequently!

  • Sanitize your dog’s leash and collar before your session.

  • Have plenty of treats available for your dog in a container that has been sanitized.

  • All payments and paperwork will be handled electronically in order to limit points of contact.

 

Private Walking/Walk & Train Policy

  • If your trainer/walker has signs of illness, they will be required to stay home, self-isolate and get a COVID test. If this causes an unanticipated change to your booking, we will contact you directly and ask for your understanding and cooperation in finding an alternative arrangement.

  • If you have traveled out of province/country or if you are feeling or have felt sick in the 14 days or have come in contact with someone testing positive prior to any scheduled walk, please cancel services

    • Our cancellation policy will be waived if it is due to illness or suspected illness

  • Walkers will wash hands when possible or use a minimum 60% alcohol sanitizer before, during and after each walk.

  • We use our own Biothane leash and disinfect them between walks and wash them at the end of each day

  • Treat pouches, keys and other high contact surfaces are wiped with disinfecting wipes between each client

    • When possible, pouches are switched out and sanitized at the end of each day

  • Low-contact or no-contact handoffs

    • If you are home, we can coordinate via text so you can harness your dog and put them in the closest enclosed area. You can bring your dog out on your own leash and we will switch over to ours. Please wear a mask for this transfer.

    • If you are not home, we ask that all walking gear be placed by the closest door so we can be in and out of your home as quickly and efficiently as possible.

We update this information based on Dr. Bonnie Henry’s guidelines and WorkSafe BC’s protocols for re-opening. If we have learned one thing during this pandemic, it is that things can change quickly!


I will update you (and this page) as requirements change.
In the event of a full lockdown all sessions will move online.
If you have any questions or concerns about safety at any point, please let me know.

 

Thank you for your understanding and for supporting a small local business during these difficult times.