1. Acceptable Equipment

• Non-restrictive harness (preferably front clip)

• 6-10 foot leash

• Flat buckle collar

• Basket muzzle

• Halti (if properly conditioned and needed)

• Martingale Collar (if not used for corrections)

• Slip Leash (only if absolutely necessary 

 

Restricted Equipment (allowed during transitioning):​

• Choke chain

• Prong collar

• Bark collar

• E-collar (tone, vibrate, or shock)

• Restrictive harnesses

• Cloth muzzles

• If you are using any of the restricted equipment, you must be transitioning to other equipment while working with our team.

 

2. Use of Food

• Food Treats: We use varying values of food treats, toys, and praise. Training begins with food.

• Feeding Instructions: Please feed part of your dog’s meal before our session. Use the remainder as reinforcement or the same value in treats.

• Treat Pouch: A treat pouch is recommended for easy access to rewards and effective timing.

 

3. Children in Sessions

• Primary Handler: A primary handler is recommended. Children are encouraged to participate if they can follow directions.

• Age Guidelines: Children under 6 should be supervised by an alternate caregiver. Children under 12 may not handle the leash unless in a secure area and approved by the trainer. Children under 16 must be accompanied by an adult.

 

4. Health & Temperament

• Health Requirements: Dogs must be free of illness, not in heat, and up-to-date on vaccinations. Inform us of any allergies or if your dog is not spayed/neutered.

• Health Communication: We may consult with your vet and require written confirmation for return to training or walks.

 

5. Bite History

• Disclosure: If your dog has a bite history, disclose it on the registration form. Muzzle training may be required. We reserve the right to suspend services if safety concerns arise.

 

6. Guarantee

• Training Results: We do not guarantee specific training results due to the variable nature of behavior. Owner compliance and consistency are crucial for success.

 

7. Photos, Videos, and Social Media

• Media Sharing: Photos and videos of your dog may be posted online. Notify us if you prefer not to share your dog’s photos. We will remove any posted in error upon request.

 

8. Cancellation/Refund Policy

• Cancellation Notice: A minimum of 48 hours' notice is required for cancellations. Sessions can be rescheduled up to 2 times.

• Refunds: All sessions are non-refundable, but you may transfer sessions to a friend or family member.

 

9. Private Training Policies

• Payment: Payment must be made in full unless arranged otherwise. The registration form must be completed fully.

• Missed Sessions: If you are more than 15 minutes late, the session will be forfeited. Text us if delayed.

• Package Expiry: Pre-paid packages must be used within 6 months. Puppy packages expire 6 months from the initial booking.

 

10. Virtual Training Policies

• Cancellation Notice: 24 hours' notice is required for cancellations. Sessions can be rescheduled 2 times.

• Refunds: Refunds are subject to a $50 service fee. No refunds on virtual prepaid workshops.

 

11. Dog Walking/Day Training

• Leash Policy: Dogs will be on a leash at all times and not allowed to meet other dogs or people unless pre-arranged. 

• Walk Time: Time begins upon arrival at your home. Cleaning up after the dog is included in walk time.

 

12. Keys

• Key Management: Keys and alarm codes are kept confidential and secure. We are not responsible for false alarms from old codes.

 

13. Other Company Policies

• Training Methods: The use of aversive tools and techniques is strictly prohibited. We reserve the right to discontinue service for non-compliance.

• Agreement: You must be at least 18 years old and competent to sign this agreement, assuming the risk of negligence and releasing Magnolia Dog Training from liability.

 

14. Emergency Procedures

• Emergency Contact: Provide us with any emergency contact details and vet information for your dog.

• In case of emergency:  We will contact you at our earliest convenience with updates. Your dog will be taken to the nearest vet for assessment.

 

15. Behavior and Safety Guidelines

• Ensure your dog is secure upon our arrival. This may be on leash or behind a secure barrier. 

• Let us know of any possible safety concerns so we can be proactive

• Use a muzzle if your dog has a bite risk

 

16. Client Responsibilities

• Pre-Session Preparation: Ensure your dog has had adequate exercise, has eaten a partial meal and is well rested.

• Communication: Update us on changes in your dog’s behavior or health.

 

17. Payment and Fees

• Private Training: Payments must be made prior to your session to secure your spot. Payment can be made via credit card or e transfer.

• Group Classes: Payments must be made prior to your class start date to secure your spot. Payment can be made via credit card or e transfer.

• Walks/Walk & Train: Invoices are sent post service, bi-weekly and must be paid within 7 days of receipt. Payment can be made via credit card or e transfer.

• Drop in Classes: Invoices are sent within 48 hours of your class and must be paid by the date of your class. Payment can be made via credit card or e transfer.

• Workshops: Payments must be made prior to your workshop to secure your spot. Payment can be made via credit card or e transfer.

 

18. Confidentiality and Data Security

• Data Protection: We use secure storage and access controls to protect your personal information. Only authorized staff have access to your data.

• Purpose of Use: Your data is used only for managing bookings and communications related to our services. We do not share your information with third parties without your consent.

• Data Retention: We keep your data only as long as needed and will delete it upon request.

• Security Measures: We implement safeguards to protect your data from unauthorized access or misuse.

• Breach Notification: In the event of a data breach, we will notify affected individuals and take steps to address the issue.

• Your Rights: You can access, correct, or delete your data by contacting us at info@magnoliadog.ca.

 

19. Service Limits

• We offer private in person and virtual training, outdoor group classes and workshops. 

• We can help with all challenges, including aggression except separation anxiety. 

 

20. Session Locations

• We can meet at your home within Port Coquitlam, Coquitlam, Port Moody, Pitt Meadows or Maple Ridge or in a park space in Port Coquitlam & Maple Ridge for all consultations and follow up sessions. Walk & train sessions are only available in the Tri-Cities with Bianca and Maple Ridge with Kari.

 

21. Weather and Environmental Conditions

• We reserve the right to cancel or reschedule any walks, walk & trains, private training sessions or group classes due to extreme weather. We work in all weather conditions that are safe to do so.

 

22. Equipment Responsibility

• It is your responsibility to ensure the safety and security of your dog’s equipment. Be sure to check it regularly for flaws or damage.

 

23. Feedback and Complaints

• Reviews can be left on either Google or Facebook. Contact us anytime with concerns and we will do our best to ensure your satisfaction.

 

24. Plan Modifications

• Follow up sessions can be booked with your trainer at any time. Availability is usually more open than our online calendar reflects.