At Magnolia Dog Training & Behaviour, we are committed to compassionate, effective, force-free training that prioritizes your dog’s emotional well-being and your success as a team.

Below you’ll find our training philosophy followed by the full policies that apply to all services: private sessions, group classes, drop-ins (Reactive Club, Life Skills, Nosework, Parkour, etc.), Family Dog Mediation, specialized walking, events, and workshops.

 

Our Training Philosophy & Methods

We use a positive reinforcement-based, fear-free, non-confrontational approach. Rewards (treats, toys, praise) reinforce desired behaviours, building trust and clear communication.

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Our Approach Includes:

• Positive Reinforcement

• Clear, humane communication

• Individualized strategies tailored to each dog and handler

• Family Dog Mediation Certified mediation services address behavioural challenges within the family dynamic, promoting harmony and conflict resolution.

 

Ongoing Education

We stay current through workshops, courses, conferences, and professional development in dog behaviour science.

 

L.E.G.S. Approach

We apply the ethological L.E.G.S. framework (Learning, Environment, Genetics, Socialization) to create holistic, evidence-based plans.

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Prohibited Methods & Equipment

We never use or permit:

E-collars, prong collars, choke chains, vibration/tone collars, citronella devices

Spray bottles, leash jerks, verbal/physical reprimands, intimidation, or any aversive techniques

 

Use of prohibited tools/methods may result in immediate termination of services without refund.

 

Process Overview

• Initial contact & discussion

• Intake form & behavioural history

• Assessment & custom plan

• Training sessions with ongoing support & adjustments

Questions? Contact us before booking — we’re happy to clarify.

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General Booking & Participation Policies

By booking any service (private, group, drop-in, walking, mediation, event), you agree to these terms. Not reading them does not exempt you from them.

 

Registration

A complete registration/intake form must be submitted for each dog before the first session/class.

Accurate contact info and full behavioural/medical history required.

Separate forms may be needed for multiple dogs.

 

Payment

• Full payment due at booking to secure your spot.

• Unpaid bookings are not held.

• Spot confirmed only upon payment receipt.

 

Cancellations & Rescheduling

• 48+ hours notice: eligible for one-time reschedule (at our discretion).

• <48 hours notice: session forfeited, no refund/credit.

• Late changes may incur a $25 fee.

• Private sessions: max two reschedules; further changes forfeit the session.

• Packages: subject to stated expiry; unused expired sessions forfeit unless credit issued at our discretion.

 

Missed / Late Arrivals

• Sessions start on time.

• 15+ minutes late (in-person or virtual): session forfeited as no-show.

• Text us immediately if delayed — we’ll accommodate if possible.

 

Health & Vaccinations

• Dogs must be healthy, free of contagious illness/parasites, and current on core vaccinations (rabies, distemper, parvovirus, etc.) as recommended by your vet.

• Proof may be required for group classes/events.

• We may refuse participation or require private alternatives if health/safety concerns exist.

 

Behaviour Disclosure

• Full disclosure required of any known reactivity, aggression, biting history, resource guarding, escape tendencies, or management needs.

• Failure to disclose may result in termination without refund.

• In group settings, unsafe behaviour may require removal, private sessions, or muzzle use.

 

Session Guidelines

• Dogs must be on secure leash/harness and under control unless otherwise agreed.

• Bring high-value treats and any gear we may assess.

• Follow trainer guidance; maintain a safe, respectful environment.

• Handlers must be 18+ (or accompanied by guardian).

• Guests/children: ask permission in advance; not all sessions are suitable.

• Photo & Video Photos/videos may be taken for training or promotional use. Notify us in writing beforehand if you object.

 

Liability, Risk, & Release

Dog training, behaviour modification, walking, group classes, mediation, and related activities involve inherent risks, including:

• Unpredictable dog behaviour (lunging, jumping, biting, pulling, spinning, collisions)

• Injury to people, dogs, or property

• Encounters with wildlife, other animals, terrain, vehicles, or public spaces

• Pre-existing/genetic/orthopedic conditions that may be aggravated (even if undiagnosed at the time)

 

By participating, you agree:

• You voluntarily assume all inherent risks.

• You are fully responsible for controlling your dog and any damage/injury caused by your dog (to people, animals, or property).

• You release, waive, and discharge Magnolia Dog Training & Behaviour, Bianca Brown, trainers, employees, and affiliates from all liability, claims, demands, or actions arising from participation — including ordinary negligence (except gross negligence or intentional misconduct).

• You agree to indemnify and hold us harmless from any claims, losses, damages, costs, or expenses (including legal fees) arising from your dog’s actions or your participation.

• You are financially responsible for any veterinary care your dog may need, except where directly caused by proven gross negligence or intentional harm by us.

• If your dog in injured while working with us but is found to have a genetic condition related to the injury, you release, waive, and discharge Magnolia Dog Training & Behaviour, Bianca Brown, trainers, employees, and affiliates from all liability, claims, demands, or actions arising from said injury (except gross negligence or intentional misconduct).

• No Guarantees Training outcomes depend on many factors (your consistency, environment, genetics, health, etc.). We make no guarantees of specific results or timelines.

 

Reactive & Group Class Specifics

• Public spaces may involve wildlife, other dogs, people, traffic, or uneven terrain — risks are increased.

• We prioritize safety but cannot eliminate all unpredictability.

• If your dog shows unsafe behaviour, we may ask you to step out, work privately, or discontinue group participation.

 

Termination of Services

• We may end services (with or without refund) if:

• Safety risks arise

• Prohibited methods/equipment are used

• Behavioural risks were not disclosed

• Payment issues occur

• Disruptive behaviour affects the environment

 

Governing Law

These terms are governed by the laws of British Columbia and Canada. Any disputes will be resolved in the courts of British Columbia.

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Agreement

By booking any service, you confirm you are 18+, legally competent, have read, understood, and agree to these full terms. You also confirm your dog is suitable for the chosen service.

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Thank you for trusting Magnolia Dog Training & Behaviour. We look forward to supporting you and your dog.

 

Questions? Contact us anytime - info@magnoliadog.ca