Policies & COVID-19 Strategy

Private Session Cancellation Policy

  • Cancellations received 48 hours or more prior to scheduled booking may be rescheduled only one time. If you cancel the rescheduled session, it will be counted as a session used.

  • Cancellations under 48 hours of a scheduled booking may not be rescheduled

  • Cancellations on the same day will be counted as a session used and you may be charged an additional travel fee if you cancel when we are already on our way to you.  

  • Private training packages are not eligible for a refund once you begin

  • All adult and behaviour modification packages expire one year from your initial booking. 

  • All puppy training packages expire when your puppy reaches 5.5 months.

  • No shows for booked & confirmed private sessions will be deducted the full amount of time booked out of their package.  

  • Late arrivals will not be given extra time outside of the booked time. Please insure you have enough time to locate areas & parking prior to in person sessions.

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Booking Policy

  • All private training booking requests are first come first serve in our main email - info@magnoliadog.ca

  • Your full invoice or a deposit (if discussed) must be paid to secure your booking. If payment is not received within 24 hours of receiving your invoice, your spot will be released to the next person on the wait list.

  • Booking for private walks and Walk & Train services must be made at least 2 weeks in advance to secure a spot. Priority goes to Walk & Train and those requiring long term service.

 

Covid-19 Private Training Policy

The safety of our clients and trainers is our highest priority. Per WorkSafe BC we must ensure that the following points are strictly adhered to for any in-person training services:

  • Masks are mandatory for both trainer and client during Private Training:

    • You and our trainer are required to wear a mask if you are within 2 metres of each other. 

    •  If you do not have a mask or face covering, we can provide you with one. 

  • We will always maintain social distance (minimum 2 metres) during our sessions with the following exception:

    • If your dog is passed to and from our trainer for demo purposes. During this transition, both you and the trainer will be required to wear a mask.

      • The trainer will also provide their own Biothane leash and sanitize between.

  • If you have traveled out of province/country or if you are feeling or have felt sick in the 14 days or have come in contact with someone testing positive prior to your session, please reschedule with us

    • Our 48-hour cancellation policy will be waived if it is due to illness or suspected illness

  • No handshake, hugs, or physical contact of any kind

  • Our trainers will bring a minimum 60% alcohol hand sanitizer to our training sessions and sanitize our hands before and after our training. We’d ask you to do the same.

Please consider how many people we must see due to the nature of our work. If you or someone close to you are immune-compromised, please carefully consider the risks you are taking on by choosing in person training.

 

Covid-19 Private Walking/Walk & Train Policy

  • If your trainer/walker has signs of illness, they will be required to stay home, self-isolate and get a COVID test. If this causes an unanticipated change to your booking, we will contact you directly and ask for your understanding and cooperation in finding an alternative arrangement.

  • If you have traveled out of province/country or if you are feeling or have felt sick in the 14 days or have come in contact with someone testing positive prior to any scheduled walk, please cancel services

    • Our cancellation policy will be waived if it is due to illness or suspected illness

  • Walkers will wash hands when possible or use a minimum 60% alcohol sanitizer before, during and after each walk.

  • We use our own Biothane leash and disinfect them between walks and wash them at the end of each day

  • Treat pouches, keys and other high contact surfaces are wiped with disinfecting wipes between each client

    • When possible, pouches are switched out and sanitized at the end of each day

  • Low-contact or no-contact handoffs

    • If you are home, we can coordinate via text so you can harness your dog and put them in the closest enclosed area. You can bring your dog out on your own leash and we will switch over to ours. Please wear a mask for this transfer.

    • If you are not home, we ask that all walking gear be placed by the closest door so we can be in and out of your home as quickly and efficiently as possible.

 

Thank you for your understanding and for supporting a small local business during these difficult times. 

 

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