Acceptable equipment: 

• Nonrestrictive harness (preferably a front clip), 6-10 foot leash, flat buckle collar, basket muzzle.

Unacceptable equipment

• Martingale collar, choke chain, prong collar, slip leash, bark collar, e-collar (tone, vibrate and shock), restricting harnesses, cloth muzzles, halti/head halters or anything the dog finds aversive.

• If you are currently using this equipment you must refrain from use while working with our team.

Use of Food

• We use varying values of food treats as well as toys and praise for training. All training begins with the use of food.

• To ensure your dog is adequately motivated to work, please only feed a half portion of the meal before we meet. The remainder can be used as reinforcement during our session if they are motivated to work for it.  

• The use of a treat pouch is strongly recommended for easy access to pea sized food rewards. This will help with your timing of the delivery of food rewards which is crucial to the dog’s ability to understand and learn.  

Children in Sessions

• It is recommended to have a primary handler for all sessions.  Children are encouraged to attend and participate in session(s) if old enough to follow the direction of the trainer. They will need to remain seated unless working with their dog(s). 

• Children, under the age of 6 years, should be supervised by an alternate caregiver so that the primary handler can remain focused.  Children under the age of 12 may not handle the leash during sessions, unless in a secure and confined area and approved by the trainer.  Children under the age of 16 must be accompanied by an adult. 

Health & Temperament

• If your dog is sick, has a communicable disease or illness or is in heat (check your local jurisdiction for bylaws), they are not permitted to participate in sessions or walks. With your consent, we may inform your veterinarian of any health or severe behaviour concerns and work together to come up with a plan. We may also need written confirmation from your veterinarian that your dog can return to training or walks.  

• You must disclose if your dog has food allergies or is not spayed or neutered so that measures may be taken in an effort to reduce any associated risks.  

• All dogs must be up to date on necessary vaccines or has had a recent titre test. You assume all risks if you choose to not vaccinate.

Bite History

• If your dog has a bite history, you must disclose this on the registration form. The dog may be required to wear a muzzle for all training. If your dog is not yet muzzle trained, it will be added into your training as part of the packages.

• If we feel there is a risk to the consultant or the public, we reserve the right to suspend the services until reasonable arrangements have been made to ensure everyone’s safety. This may include a consultation with a veterinary behaviourist.

Guarantee

• Magnolia Dog Training, Bianca Brown and its employees do not guarantee training results. Due to the nature of behaviour, both humans and dog and all outside factors involved, time frames and progress will vary. Owner compliance and consistency is necessary for training plans to be successful.  We may provide weekly lessons and occasional handouts on subject matter to support you, however you are responsible to take notes and practice as instructed.  

• Should we feel that your dog is displaying behaviours that require medication, we will work together with our veterinarian, Dr. Milner at Riverwood Veterinary Clinic.

Photos, Videos and Social Media

• Quite frequently photos or videos are taken of your dog in training which may be posted to social media, like Facebook and Instagram.  Please let us know if you prefer that we do not share your dog’s photos.  If we have posted a photo in error, we will promptly remove it upon learning of the same.  

Cancellation/Refund Policy

• Your paid session has been reserved for you.  If you need to cancel, we require a minimum of 48 hours notice or the session will be forfeited. With appropriate notice, the missed session can be rescheduled up to 2 times after which you will have forfeited.

• All Sessions are Non-Refundable

• There are no refunds for sessions booked. You may be able to transfer sessions to a friend or family member if you no longer require the service. Please contact us directly to see if this is a possibility.

Private Training Policies

• Upon registration, payment must be made in full unless otherwise arranged with Magnolia Dog Training. 

• The registration form must be filled out in full including a full history of your dog as well as your contact information.

• You must disclose if your dog has a bite history.

• If you do not arrive at your session, whether in person or virtual, within 15 minutes of the scheduled time, we will leave and the session will be forfeited. Please text us if you are delayed.

• Pre-paid packages are to be used within 6 months of initial booking. All sessions not used within 365 days will be forfeited. We recommend pre-booking all your package sessions in advance to ensure your spot. 

• All puppy packages expire 6 months from your initial booking. We recommend completing them before your dog is 5.5 months old.

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Virtual Training Policies

• Cancellations for Virtual Services require 24 hours' notice prior to appointment is required for all cancellations or your session is forfeited.

• Pre-paid sessions expire after 1 calendar year.

• Sessions can only be rescheduled 2 times. The session will be forfeited after that point. 

• Refunds are subject to a $20 service fee to cover payment processing fees.

• There are no refunds on virtual pre-paid workshops. 

Dog Walking/Day Training

• Dogs will be on leash with trainer or handler at all times and will never be left unattended.  We do not allow our clients dog(s) to meet other dogs or people while out on walks.  This is for everyone’s safety.  

• On occasion, unlawfully off leash dogs may suddenly appear in our proximity, we will do our best to avoid contact.

• Dog walk time begins upon our arrival to your home.  The time required for dressing the dog, (gear on and off), and drying or cleaning up the dog is factored into the walk time.  

• If the dog has soiled the house, we will clean this up, this is also factored into the walk time.  Please ensure you provide cleaning supplies and inform us of their whereabouts.   

• We provide all treats unless your dog has extreme allergies.

Keys

• Client’s keys or fobs will be kept on our person during walks and locked in our office when not in use. Alarm codes must be provided to us and updated as needed and will be kept confidential. We are not responsible for any false alarms due to the use of an old code.

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Other Company Policies

• The use of force, physical or verbal punishment or the use of equipment such as prong, shock, vibration and tone collars, including anti bark collars, spray bottles or anything that can be seen as aversive to the dog are strictly PROHIBITED while working with us. Magnolia Dog training Services reserves the right to discontinue service to anyone using these tools and training methods without our knowledge and that you risk losing any pre-paid sessions without refunds given if found not following our ethical standards.

• You must be at least 18 years of age and competent to sign this agreement. You acknowledge that you have carefully read this agreement, understand its contents, and agree to be bound by its terms. You understand that this agreement includes an assumption of the risk of Bianca Brown, Magnolia Dog Training Service’s negligence and a release of Bianca Brown, Magnolia Dog Training Services liability.​​